Which term refers to products or services that are new to both customers and the business?

• A. Innovations
• B. Infringement
• C. Internet
• D. Inflation

Answer: (A)

The main idea here is true novelty—a product or service that neither the business nor its customers have encountered before. When something is new to both sides, it represents an actual innovation: it creates new value, requires learning, and often changes how people solve a problem or use a solution. Infringement is unrelated to novelty, since it involves copying someone else’s idea without permission. The internet is a network platform, not a description of a new product offering. Inflation is about rising prices, not the introduction of new offerings.